Welcome to the Rugmaster.uk web site terms and conditions for use. These terms and conditions apply to the use on payment. By accessing this web site and/or placing an order, you agree to be bound by these terms and conditions.

Using this website indicates that you accept these terms regardless of whether or not you choose to order from us.'You' refer to the buyer or the viewer of this current page. 'We', 'us', refers to RugMaster and its representatives.

Website Images

Whilst we try our hardest to ensure all rug images on our website are true representations of our rugs, we cannot be held responsible for technical configurations of your monitor or printer which may affect image quality.

Some rugs may not be as perfectly straight as one would think, as they are hand made and not machine made, tribal/nomadic rugs are more likely to be out-of-shape as they are not made in a town but are made from tribes in villages or landscapes.

Defective Items

We will be happy to exchange items that are defective. This only takes effect on certain rugs as some are very difficult to get and make, most likely it will be very costly. Please note: the customer should understand that handmade rugs will not be replaced, due to uniqueness and individuality of custom made rug.

We offer 30 days money back guarantee, no hassles. However, the client will be responsible for the return of package. Any rug that is damaged in transit or has a manufacturing defect will be replaced at no extra charge to the client.

Shipping and Delivery

Rugs are shipped through Courier services, TNT, UPS or MyHermes. Please allow at least 1 week for delivery. RugMaster cannot guarantee delivery times, since we cannot take responsibility once the package is in the hands of the courier services. Your order will be processed and shipped as quickly as possible.

Shipping Charges

We offer free shipping within the United Kingdom and the Isle of Man. European delivery charges vary depending on location. But arrangements can be made by contacting our Customer Service.

There are no sales taxes, or hidden charges.

Ordering

We may refuse to accept an order:

a). Where goods are not available

b). Where we cannot obtain authorisation for your payment

c). If there has been a pricing or product description error

d). If you do not meet the eligibility criteria set out in our terms and conditions

Cancellation and Return Policy

If you wish to cancel your order, you can notify us by phone and confirm it in writing by fax or email at: info@rugmaster.uk before the item(s) is despatched.

When returning an item, you must contact us prior to return so we can expect the item. While we will endeavour to make full refund on the purchase price of the item, the client has to be aware that they are responsible for any possible return. However, if the item is defective or sent by error, RugMaster will bear the full return. Please wrap any returned item in the original packaging or equivalent using packaging tape to secure it. Returned items will be inspected on arrival and items that have been soiled or damaged may be refused or incur additional fees. Refunds may take up to six weeks to fully process, though it is our goal to process all refund requests expeditiously.

Cookies

Cookies are small amounts of information which we may store on your computer. Data recorded by the Website allows us to recognize you and your preferred settings; this saves you from re- entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

Handling Complaints

We value our customers and their feedback. In case of queries, we endeavour to respond within two working days, however, at times it may take longer if there is need for more information.

Privacy Statement

Protecting your privacy is most paramount to RugMaster. Any personal information you provide will be treated with complete discretion, and your personal information will not be used or disclosed in ways to which you have not consented. We comply with the Data protection Act of the United kingdom.

Our Location

If you wish to come to our showroom you are most welcome to view but please call us a few days before hand to notify us and the rugs you wish to see as mostly handmade rugs are displayed. For directions Contact Us

Links to Other Web Sites

The sites linked from the Rugmaster.uk Website are not under Rugmaster.uk control, and Rugmaster.uk does not assume any responsibility or liability for any communications or materials available at such linked sites, but are just put their for reference purpose only.

Warranties and Disclaimers

The information available on the Rugmaster.uk web site may include typographical, pictorial, technical or other inaccuracies. Rugmaster.uk reserves the right to make improvements or changes to the information, products or services without notice.

Rugmaster.uk has no liability for any decision made or action taken or not taken in reliance upon the information furnished by Rugmaster.uk.

Oriental Rug Repairs and Cleaning 

By engaging the services of Oriental Rug Repairs and Cleaning (hereinafter referred to as “we,” “our,” or “us”), you (the “Customer”) agree to the following terms and conditions:

Services Provided

We provide cleaning, repair, restoration, and maintenance services for Oriental, antique, and woollen rugs. Our processes are carried out with the utmost care and professionalism to preserve the quality of your rugs.

Assessment and Estimates

    •    Before starting any service, we will assess the condition of your rug and provide a detailed estimate.
    •    Any significant changes in the cost of repair or cleaning will be communicated before proceeding.
    •    Estimates are valid for 30 days.

Liability

    •    Pre-existing conditions: We are not responsible for damage caused by pre-existing conditions, including but not limited to wear and tear, moth infestation, sun fading, colour bleeding, weak fibres, or prior repairs.
    •    Fragile items: Antique and delicate rugs may be fragile due to age or previous damage. While we take every precaution, we cannot guarantee against unforeseen issues arising during cleaning or repair.
    •    Shrinkage/Colour Run: Rugs may shrink slightly or experience colour bleeding during cleaning. While we use safe, tested techniques, such risks are inherent to certain types of rugs.
    •    Our liability is limited to the cost of the service provided.

Cleaning Process

    •    Rugs are cleaned using industry-standard methods that are appropriate for their material and condition.
    •    Customers must disclose any previous treatments, dyes, or chemicals used on the rug that may affect the cleaning process.

Repairs and Restoration

    •    Repairs are performed to restore the structural and aesthetic integrity of the rug.
    •    Customers may request specific repair techniques (e.g., hand repair, patching, or reweaving), which will be quoted separately.
    •    Any repair work agreed upon is final, and changes cannot be made after work has commenced without additional charges.

Repairs and Consideration for Certain Rug Types

    •    For power-loomed, machine-made, and tufted rugs, repairs can sometimes present unique challenges due to the rug’s construction. Because the backing does not allow for easy needle insertion, certain repairs may be more complex and may not achieve a completely seamless result. While our team will always take the utmost care in restoring your rug, we appreciate your understanding that a perfect finish may not always be possible in these cases.

Collection and Delivery

    •    Rugs can be delivered to or collected from our premises. Alternatively, we offer collection and delivery services, which may incur an additional fee.
    •    All delivery times are estimates and subject to change due to unforeseen circumstances.

Payment Terms

    •    Full payment is due upon completion of the service and before the rug is returned to the Customer.
    •    Late payments may incur additional charges.

Storage

    •    Rugs not collected within 30 days of the agreed completion date may incur storage fees.
    •    If a rug is not collected within 90 days and payment has not been received, we reserve the right to sell the rug to recover costs.

 Cancellation Policy

    •    Cancellations must be made at least 24 hours prior to the scheduled service.
    •    Failure to cancel within this timeframe may result in a cancellation fee.

Customer Responsibility

    •    It is the Customer’s responsibility to remove any personal belongings from the rug before collection or delivery.
    •    We are not liable for items left on or within the rug, such as jewellery, documents, or valuables.

Complaints and Disputes

    •    Any complaints regarding the service must be made within 7 days of receiving the rug.
    •    We will make every effort to resolve disputes amicably.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

For any questions or clarifications, please contact us at:

Info@rugmaster.uk