FAQ's

FAQ's

Rug Cleaning & Repairs

Here is our extensive knowledge base on most common questions when you need to repair your rug:

What is the cost of oriental rug repair?

It is impossible to tell without the information about the handmade rug, materials, damage, type, extent, & quality of the rug itself. Some masterpiece rugs require master work on them to remove any trace of them ever being damaged. Such tasks require special skill set, time and best materials to do properly. Others can be done fairly easily. We offer competitive prices for professional rug cleaning, rug restoration and rug repairs in London. Get a free quote now!

Where can I take a handmade rug to be cleaned?

At RugMaster London, we provide top-notch professional rug cleaning services to cater to all your rug cleaning needs. If you're searching for "rug cleaning near me," "rug repairs near me," or "rug restoration," look no further. Our expert team specializes in cleaning, repairing, and restoring all types of rugs. To find the nearest location, visit our RugMaster website or call our expert at 0208 341 9191. We are dedicated to maintaining the beauty and longevity of your rugs through our comprehensive cleaning and restoration services across Uk.

How to clean rug without vacuum?

Using a vacuum cleaner on a new rug is typically safe, especially for flat-woven rugs. However, it's advisable to exercise caution with rugs featuring long fibers, like fur rugs, as they may snag in the vacuum mechanism, posing a potential damage. In such cases, exploring alternatives such as dry cleaning, hand cleaning or using handheld vacuums could be beneficial. For more delicate rugs such as Persian rugs, consider Rugmaster's professional rug cleaning services, including Persian rug restoration, oriental rug restoration and cleaning in London, to ensure proper care and maintenance.

We don't have a Camera /Scanner what can we do to show the damaged rug?

Just take two photos (top and bottom side of the damaged rug) with a regular camera and send them with all the other required information to us. Alternatively, you are most welcome to bring your handmade rug in as this would provide us with a better view of the situation. Information required: Size of the damaged area, Type of materials (Silk, Wool, etc...)

Rug Color Restoration

How good is your restoration?

Our expert team is dedicated to delivering excellent service in professional rug repairs, Persian rug restoration, persian carpet cleaning and Persian rug cleaning in London. With extensive experience in repairing, restoring, and recoloring rugs, tapestries, and textiles, many of our artisans come from families with generations in the rug business. We guarantee all our repairs for one year and ensure 100% satisfaction. Additionally, we specialize in handling color bleeding and restoration challenges, employing expert stain removal techniques. We have established connections and access to authentic dyes and materials sourced from various cities and tribes, ensuring authenticity and quality in our restoration processes.

Do you fix the color bleeding in the rugs?

Our experts excel in applying and removing both organic and artificial dyes without damaging textiles. After addressing color bleed issues, we perform precise re-dyeing if needed. We specialize in professional rug repairs, Antique rug valuation, Persian rug restoration, Persian rug cleaning, and trusted as an oriental rug repair company in London.

Rug Valuation

Would you deal with insurance claims?

We have had many prior dealings with insurance companies for many years and we have got 100% satisfactory results from our clients, whether the damage was accidental or due to spillage or water flood. In all cases we will be able to help you with Rug valuation, our expert repair team can fix the Rugs or we can replace your rugs with one as close as possible to your original.

Making your Order

Can i order rug online?

Yes, you can order rugs online via our RugOutlet's london website. We offer rug sales, discounts, and rug services including rug repair and Persian rug restoration in London. Visit our online rug shop today to find the perfect rug for your place.

How long does it take to fix my rug?

It usually takes between 1 to 2 weeks for regular repair after we receive your rug. We will inform you when your rug will be ready. We will keep in touch with you throughout the process, to provide peace of mind. Feel free to contact us if you have any concerns.

Delivery, Exchange & Returns

What are the delivery costs?

Rug collection and delivery is free of cost in London.

Do you offer rug exchange?

At Rugmaster, we take immense pride in our distinctive approach. Our unparalleled part exchange policy empowers you to obtain a new rug at a remarkably discounted rate, or even for free. Our rugoutlet boasts a staggering 50,000 rugs, constantly expanding as we passionately seek out new artistic pieces to enrich our collection.

6 Common Rug Problems & Solutions

The most common problems which occur to rugs that come to our Rugmaster shop London are as follows:

Moth damage?

Cloth Moth and Rug Moths' larvae feed on wool, feathers, fur, hair, leather, lint, dust, paper, and occasionally cotton, linen, silk, and even on synthetic fibres. Most damage is done to articles left undisturbed for a long time, such as old military uniforms and blankets, wool upholstery, feathered hats, antique dolls and toys, natural bristle brushes, weavings, wall hangings, piano felts, old furs, and especially wool carpets under heavy furniture and clothing in storage.
They are especially damaging to fabric or rugs stained with beverages, urine, oil from hair, and sweat. Damage from moth larvae and other household insects can be avoided as long as the rug is cleaned regularly (vacuuming) and is exposed to light. If part of your rug is hidden under furniture then it is essential that it is regularly vacuumed as this is the ideal breeding ground for rug-eating insects. If moth grubs or carpet beetle are discovered, then immediately contact us to stop any further damage.

Water damage?(Flood, water damage from plants and pots left on the top of rugs for a long time)

Cotton foundation can be weakened and sometimes it can start to rot if the rug is repeatedly left wet and not dried properly. A common cause of such damage is when a potted plant is placed directly on a rug. As the plant is regularly watered, the water may accumulate. Within a few weeks the foundation of the rug can rot, becoming weak enough for chunks to be pulled from the rug by hand. If you are placing a plant on a rug try to place on a slim leg stool so you can see under the pot and check regularly for leeks.

Threadbare damage?

This kind of damage is a result of late repairs by the owner of the rug. This is one of the most common types of damage. Thread damage is due to wear and tear of the rug over time.
This can be easily fixed but may depend on the severity of the damage.

Damaged fringe?

Fringe is the Skeleton of Your Rug. Most rugs have white cotton fringe tassels, and others have wool or silk tassels. Some rug owners like the look of the fringe on their rugs, others find it frustrating to always be straightening them, or keeping them from getting caught in the vacuum cleaner (that is why you vacuum from side to side instead of from end to end). But, the fringe is not just a pretty way to finish the rug , it is actually the foundation fibres of the rug. The rugs skeleton.
Each individual tassel that you grab in your hand runs through the middle of the rug all the way to the other end, emerging as another individual tassel on the opposite end.

Food & Wine damage?

This is the most common form of damage as accidents do happen to the best of us especially those with children, but can also be removed in most cases. First step is to make haste and dry the stain up if residue is left behind and your unsure of what to do, please contact a cleaner for advise to rectify the problem.

Pet damage?

Pets can cause serious damage to oriental rugs from soiled areas to chewed or clawed fringes or borders. We provide a full restoration service for all pet damage. Intractable animal stains will not be extracted from a rug by means of simple cleaning. Our experienced staff will remove an animal stain of any age embedded into a rug. If not addressed, an animal stain containing uric acid which can be extremely harmful to the rugs fibres. Pet urine can cause permanent damage to your floors and fabrics. Pet odor can also create an unhealthy indoor environment. When urine is first deposited onto a carpet or fabric, it has a pH of 5 or 6, which is on the acid side of the pH scale.