What our customers have to say?
We will work relentlessly until every detail is to your satisafaction.

We encourage our customers to share their experiences with us publicly so we can learn and improve our service.

Our customers gave us:
5 stars

10 reviews


G.A. Goldsmith 1 month ago

Dear sir,

Thank you very much for your quick & efficient service.

The carpet is beautiful again. My wife would be very pleased to see it looking its best.

Thank you again, Yours faithfully,

G.A. Goldsmith

Roger 1 month ago

Dear Sam,

Just to let you know that the rug has arrived safely and that we are delighted with how it looks and for your repair to the fringes and addition of the leather strips. The cleaning has brought out the lovely colours that we so admired when we first purchased it and it is now gracing our hallway once again.

Many thanks for your excellent service and for the first class communication whilst the rug was in your very capable hands.

Kind regards,

Roger

L Hashem 3 months ago

I handed over my once lovely wool Tunisian rug that was now grubby with makeup and dust and huge coffee stain all over. For a very reasonable price, the rug came back a week later looking amazingly clean and beautiful again. Mehdi kept me informed throughout the process. Highly recommend.

Barbara 4 months ago

Very efficient service. The quality of the cleaning was superb. The colours in the three carpets look wonderful. It was very interesting watching the video of how they cleaned the rugs. Highly recommend.

Ivan Leet 5 months ago

I have used this company only once. Two rugs were dusted and cleaned quickly and efficiantrly. Knots were repaired. Great job.

Ivan

Chiswicki

Jenny Dames 11 months ago

I've been using this company for a few years now and the service is always excellent. Sam clearly know his stuff and he's even been able to repair my beautiful but slightly shabby Persian rug, restoring it back to its full glory. Highly recommend to anyone

Alison 11 months ago

Rug masters have been absolutely brilliant to work with. Sam has been incredibly patient and helpful and the firm have restored my beautiful silk rug that had been stained and had many loose threads. They did the most amazing job and my very tattered rugs look so new and beautiful again. I can't thank the firm enough and would highly recommend them.

Marko 1 year ago

Excellent service!

Mr and Mrs Wallers 1 year ago

I am very happy to provide a testimonial or two -

one for the variety and value of the big range of rugs you always seem to have on offer,

and two for the excellence of your expert and talented rug repairers/weavers. Even though it cost an awful lot of money we are daily delighted with the wonderful reconstruction of our dilapidated antique runner that your team accomplished. It is gorgeous.

Vedran 1 year ago

Moths ate my rug, RugMasters brought it back!